Multiple Choice Questions for Chapter 21: Client Management

1T or F? A practice will excel if you continually replace old clients with new ones.
  • A   True
  • B   False
2Which type of client is the best client for your practice?
  • A   The A client
  • B   The B Client
  • C   The C Client
  • D   The S Client
3The C Clients are those who:
  • A   Always pay their bill on time
  • B   Never practice preventative care
  • C   Offer to work off their pets bills
  • D   Usually makes up 25% of clients in a practice
4T or F? When you are very busy, it is acceptable to put a caller on hold without first asking if the caller can hold.
  • A   True
  • B   False
5Who is generally the first person to have contact with the client?
  • A   The veterinarian
  • B   The veterinary technician
  • C   The veterinary assistant
  • D   The receptionist